Complaints Procedure
At Awaken Inner Sense Ltd, I am committed to providing the highest standard of clinical psychotherapy, energy healing, therapeutic support coaching and spiritual healing & guidance. I value the trust you place in me and take all feedback seriously.
If you feel that the service you have received has not met these standards, or if you have concerns about our professional conduct, please follow the steps outlined below.
1. STAGE ONE: INFORMAL RESOLUTION
In many cases, concerns arise from a misunderstanding or a breakdown in communication. I encourage you to raise any issues directly with me during a session or via email at info@awakeninnersense.co.uk.
Openly discussing your experience is often the most effective way to resolve concerns and can frequently be integrated into the therapeutic process itself.
2. STAGE TWO: FORMAL INTERNAL COMPLAINT
If an informal discussion does not resolve the issue, or if you feel it is inappropriate to discuss the matter informally, you may submit a formal complaint in writing.
- How to submit: Please email info@awakeninnersense.co.uk with the subject line “Formal Complaint.”
- What to include: A clear description of your concern, any relevant dates, and what you would consider a satisfactory resolution.
- Our Response: We will acknowledge your complaint within 5 working days. A full written response, following a review of the clinical notes and the nature of the complaint, will be provided within 21 working days.
3. STAGE THREE: EXTERNAL ADJUDICATION (UKCP)
As a UKCP Registered Psychotherapist, my clinical work is governed by the UKCP Code of Ethics and Professional Practice.
If your complaint relates to my clinical psychotherapy practice and has not been resolved through our internal process, or if the matter is of a serious ethical nature, you have the right to contact the UK Council for Psychotherapy (UKCP) directly.
The UKCP handles complaints regarding the professional conduct and fitness to practice of its members. You can find details on how to lodge a complaint on their website: www.psychotherapy.org.uk/complaints
4. NON-CLINICAL SERVICES
Please note that the UKCP’s jurisdiction typically covers clinical psychotherapy and clinical supervision. For complaints regarding non-clinical services (such as Reiki, Energy Healing, or Workshops), the internal resolution process (Stages 1 and 2) applies. We aim to resolve all disputes fairly and professionally regardless of the modality.
5. RECORD KEEPING
A confidential record of all formal complaints is maintained by Awaken Inner Sense Ltd. This record is kept separate from your clinical notes and is used for the purpose of service improvement and professional accountability. The UKCP’s jurisdiction typically covers clinical psychotherapy and clinical supervision. For complaints regarding non-clinical services (such as Reiki, Energy Healing, or Workshops), the internal resolution process (Stages 1 and 2) applies. We aim to resolve all disputes fairly and professionally regardless of the modality.
5. RECORD KEEPING
A confidential record of all formal complaints is maintained by Awaken Inner Sense Ltd. This record is kept separate from your clinical notes and is used for the purpose of service improvement and professional accountability.