Business Terms and Conditions: Awaken Inner Sense Ltd
1. IDENTITY & PROFESSIONAL STATUS
1.1 The Practise: Awaken Inner Sense Ltd is the legal entity through which all services are provided. Karyn Segers and Awaken Inner Sense are trading names of Awaken Inner Sense Ltd.
1.2 The Practitioner: Karin Segers (practising as Karyn Segers) is a Full Clinical UKCP Registered Psychotherapist (No: 2011162587).
1.3 Company Details: Awaken Inner Sense Ltd is registered in England and Wales (No: 12758826). Registered Office: C/O Appleseeds Health Shop, 59b Market Street, Ulverston, Cumbria, LA12 7LT.
1.4 Contractual Limit: By engaging in our services, you acknowledge that the professional relationship and any associated liability are strictly between the Client and Awaken Inner Sense Ltd.
2. THE CLINICAL CONTAINER: PHILOSOPHY OF WORK
2.1 My work is built on the foundation of a “Clinical Container.” Deep neuro-somatic and energy psychotherapy requires an exceptionally steady, predictable space.
2.2 To ensure the efficacy and safety of the process, sessions are held on a fixed fortnightly basis. This consistency allows your nervous system to settle into the work, knowing the space is guaranteed.
3. FEES & FINANCIAL COMMITMENT
3.1 Securing the Space: To honour the dedicated nature of this work, full payment is required at the time of booking. This payment secures your clinical appointment or assessment in the diary.
3.2 Intensive Blocks: For therapy containers or blocks, payment must be settled according to the agreed schedule (upfront or via an approved plan). Access to the clinical space is granted once payment has been cleared.
4. FIXED CONTAINER POLICY (Cancellations, Refunds, Postponements & Terminations)
To maintain the professional integrity and the dedicated nature of this specialist work, Awaken Inner Sense Ltd operates a Fixed Container Policy:
4.1 A Dedicated Space: Once a session or block is confirmed, that time is allocated exclusively to you. It cannot be repurposed or offered to others. Therefore, all bookings are final, and fees are non-refundable.
4.2 No Postponements: To protect the momentum of your transformation, sessions cannot be moved, rescheduled, or credited to a future date.
4.3 Non-Attendance: If you are unable to attend a scheduled session, the “container” remains held for you. However, the session is considered used, and the fee remains due. This policy applies regardless of the notice given, as your slot represents a dedicated clinical resource.
4.4 Unseverable Container Clause: All Pathways (1–6) are structured and sold exclusively as non-severable, fixed-term clinical and energetic containers. By purchasing or committing to a container, you explicitly agree that you are purchasing a unified, resource-intensive program rather than a block of independent, ad-hoc appointments. Consequently, if you terminate your participation early or miss a scheduled fortnightly rotation, we will not issue pro-rata refunds for the remaining duration of the container.
5. ATTENDANCE & ENVIRONMENT
5.1 Punctuality: Sessions begin and end at the scheduled time to protect the clinical diary. If you arrive late, we will work with the remaining time available.
5.2 Remote Sessions: It is your responsibility to ensure a stable internet connection and a private, safe, and confidential environment. While we use securely configured, therapeutically protected platforms (Zoom), the Client acknowledges the inherent risks of digital communication and is responsible for their own device security.
5.3 Ad-Hoc Sessions: If a fixed commitment is not clinically indicated, ad-hoc sessions may be agreed upon. These remain subject to the same “Fixed Container” rules once a date is booked.
6. CLINICAL SUITABILITY & SAFETY
6.1 Assessment: All pathways begin with a mandatory 90-minute assessment. This fee is non-refundable as it covers the specialist clinical time provided.
6.2 Pre-Inception Suitability & Referrals: All clinical and coaching pathways require immediate post-purchase digital clinical screening. Awaken Inner Sense Ltd reserves the absolute right to refuse container inception if your screening profile exceeds the safe boundaries of an online neuro-somatic framework (e.g., acute medical instability or psychiatric risks requiring localised multidisciplinary crisis support). If you are screened out before your initial 90-minute consultation, I will immediately process a 100% refund of your container fee. However, once the initial 90-minute assessment has been held, that specialist clinical time is deemed rendered, and the allocation fee for that session becomes strictly non-refundable. If you require referrals to alternative care after this point, I will provide them to support your journey.
6.3 Medical Disclaimer: Clinical therapy and neuro-somatic work are powerful tools for transformation, but they are not a substitute for emergency medical or psychiatric care. Awaken Inner Sense Ltd does not provide a 24-hour crisis service. If you are in an acute crisis or at risk of harm to yourself or others, you must contact emergency services or your GP immediately.
7. PROFESSIONAL CONDUCT & SAFETY
7.1 The Therapeutic Alliance: To protect the safety of the clinical container, I reserve the right to terminate a session or a clinical relationship immediately if there is evidence of abusive behaviour, threats, intoxication, or if the Client is in an acute crisis that requires emergency medical intervention beyond the scope of this practice.
7.2 Termination Fees: In the event of such a termination for safety or conduct reasons, no refunds will be issued for the remaining sessions in a block or container.
7.3 Confidentiality of Space: It is the Client’s responsibility to ensure they are in a private, safe, and confidential space for the duration of their sessions. This is essential for the depth of work we undertake.
8. SPIRITUAL & INTUITIVE CONSULTATIONS
8.1 Payment: Full payment is required at booking. “Buy Now, Pay Later” options are available.
8.2 No-Cancellation Policy: All psychic and intuitive bookings are final. We operate a strict no-refund, no-cancellation, and no-postponement policy.
8.3 Legal Status: In accordance with UK law, these services are provided for scientific insight, personal curiosity, and entertainment purposes only.
8.4 Clinical Separation: These services are entirely distinct from my regulated clinical practice as a UKCP Registered Psychotherapist. They do not constitute medical or psychological treatment.
9. DATA PROTECTION & PRIVACY
9.1 GDPR Compliance: All personal and sensitive data is handled with the highest level of care in accordance with the UK GDPR and our Privacy Policy.
9.2 Consent: By agreeing to these terms, you acknowledge that you have read and understood our Privacy Policy, which outlines how your clinical notes and contact details are securely stored and protected.
10. WEBSITE CONTENT & INFORMATION
10.1 General Guidance: The information provided on the Awaken Inner Sense website is for general educational purposes and does not constitute individual medical or psychological advice.
10.2 Accuracy: While we strive for excellence, we make no warranties about the absolute accuracy or completeness of the content. Use of the information on this website is at your own risk.
11. LIMITATION OF LIABILITY
11.1 Outcomes: While clinical therapy is designed to facilitate deep healing and transformation, outcomes are deeply individual and cannot be guaranteed. Success depends on various factors, including the Client’s engagement with the process.
11.2 Legal Limit: To the fullest extent permitted by law, Awaken Inner Sense Ltd is not liable for any indirect or consequential loss arising from the therapeutic process.
12. GOVERNING LAW & EXCLUSIVE JURISDICTION
12.1 These terms, your purchase of any fixed-term container, and any contractual or non-contractual disputes arising from the professional relationship with Awaken Inner Sense Ltd are governed exclusively by, and construed in accordance with, the laws of England and Wales.
12.2 By entering into any contract with Awaken Inner Sense Ltd, you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with our services. You explicitly waive any right to bring legal proceedings against Awaken Inner Sense Ltd or its directors within your local domestic courts, state boards, or international tribunals.
13. International Client Acknowledgements (USA, Canada & Rest of World)
13.1 International Non-Clinical Waiver: For all clients residing outside the United Kingdom engaging in services under Pathways 4, 5, or 6 (Coaching, Spiritual, or Energetic Containers), you explicitly acknowledge and agree that these services are strictly educational, non-clinical, and focused solely on personal development, life strategy, and somatic stabilisation. Although the Director, Karin (Karyn) Segers, holds full clinical psychotherapeutic accreditation within the United Kingdom under the UKCP, she does not hold state, provincial, or local licensure as a mental health professional, counsellor, or medical practitioner within the USA, Canada, or any international territory. By committing to a container, you agree that you are not purchasing medical or psychological treatment, and you waive any right to claim that the services delivered constitute the unlicensed practice of a regulated healthcare profession within your local jurisdiction.